Rhonda Howard

I left state farm years ago when my agent retired and when I came back maybe 15 years ago now, Theo's agency welcomed me and has served my family well. From apartment insurance for my college student, to recently new car insurance for my young adult driver. The staff are great at communicating. Excellent customer service.

Elizabeth R

2

Very professional staff. They are fast, efficient and thorough. They offer great rates and are very knowledgeable. Marisa helped me through the process and answered every question I had with patience and grace. I would highly recommend to anyone in the market for insurance!

C B.

2

Fast, efficient and thorough! I needed insurance at a better rate than my previous one and I was able to get better coverage at a better rate.They are all so helpful! Marissa helped me and what a gem she is! Her expertise really shows- she was kind thorough and patient with me answering all my questions. Would definitely recommend them to my friends and family!

G Doug

2

I had a very unfortunate experience that resulted in theft of my vehicle. Mr. Franklin shared his industry expertise and provided quality customer support during this time. Shoutout to his team for providing best next steps and reassurance along the way. I will continue to use this agency for my current vehicle and future vehicles.

cami j

4

Just purchased my first property and I have also been with statefarm for quite awhile. Naturally I was excited to get a bundle deal on auto and homeowners insurance. I was in communication with Kimberly at this location. I noticed my auto bill was not adjusted to the original quote provided. I reached out to Kimberly via email and she confirmed that the bill would be updated for Jan, also reached out via phone where she willingly accepted payment for Decembers bill. Now come Jan, I find out Kimberly made an error in quote by not updating my address. In this economy we are all trying to save as much as we can. Kimberly didnt even take time to double check my information, just poor service on her end. I advise if you decide to work with this location, to confirm if Kimberly is putting in correct information so that you receive accurate quote information. All she could do was offer an apology and the new rate that i was expecting from the originally quote is higher. Just overall a bad experience where I haf to call to get informed about it because kimberly never noticed her error.

Joanne Williams

9

I have been with Theo Franklin CEO State Farm Insurance for many years. He has represented me several times protecting me and my family. The most recent was an auto accident I caused. He and his staff jumped right in and took care of both me and the vehicle I damaged. So grateful to Theo and his team helping me through this event. Coordinated rental, repairs and services. Thank you Theo for representing me through this difficult situation would not use anyone else to protect me and my family with home and vehicles insurance coverage. Joanne Williams

MrShockzine

Fast help, got done in little time.

Fred Ricks

Kimberly is awesome to work with. She's attentive to all of my concerns. A pleasure to do business with.

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Houston, TX

Theo Franklin